On 6/6/11 Southeastern trains conducted a double debit on my account for a train ticket. It has taken 3 recorded delivery letters, 8 calls ( approx two hours in time ) to their premium line so called customer care. All this in an attempt to recovery money effectively stolen from my account. Southeastern have then almost demanded that I PROVE that this double debit happened and provide copies of my bank statement. They then sent a cheque for the £15 ticket and £10 goodwill. I do not wish to process this…
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